IT End User Support Engineer

Liverpool £ 25,000 - £ 40,000 p.a. plus benefits Permanent

Job Reference: 013957

The Manufacturing Technology Centre is a UK success story - created to provide manufacturing systems solutions in an agile environment in partnership with industry, academia and other institutions. Working in partnership with Consilium Recruit the MTC has a unique opportunity for a IT End User Support Engineer. The role will report to the IT Support Team Leader and will be working with other members of the team to support the business and to provide additional capability across the technologies in use.

 

 

Benefits: The MTC lead the way with a superb suite of benefits including; 33 days holiday, fully flexible working week Monday-Thursday, Smart Holiday system, Life Assurance, Payment of professional subscriptions, Plus many others.

 

Flexibility is key to success at the MTC and many of their colleagues work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don‘t let anything stop you from applying.

 

 

The Role    

 

The IT End User Support Engineer role is being created as a result of the rapid expansion of MTC across differing geographical locations. You will deliver front line technical support and offer excellent customer service to end users be able and willing to troubleshoot hardware and software end user

issues, in a logical method. The role will be a focus point for MTC IT in the Liverpool and North West

region and have liaison with all relevant colleagues within the North West region, for day to day support and IT project specific work packages.

 

Duties and responsibilities include:

  • The ability to manage the priorities set via the IT Support Team Leader with minimum guidance

  • Be able to explain at differing levels and in “plain English” difficult incidents or outages

  • Produce monthly SLA / KPI / CSI reports to the IT Senior management team (specifically for Liverpool)

  • Take an active role in team meetings and encourage two-way communication

  • Work on streamlining basic task while engaging with complex and diverse challenges

  • Problem solving difficult issues and conflict of differing teams

 

The Person

 

The successful candidate for the role of IT End User Support Engineer will have/be:

  • Broad knowledge of Microsoft applications Windows 10, Office 365, Azure AD, Teams, Project and Visio

  • A Plus skill set to understand and configure many bespoke applications Citrix, Siemens, Solidworks used across the business

  • Hardware experience, upgrades and break fix abilities mainly on HP hardware and peripherals plus printing solutions

  • Understanding of core Windows servers / hyper VM and other back office systems like exchange

  • Networking ability and capability of patching, WAN, LAN, Wi-Fi and TCP / IP plus the ability to work with technical team experts team

  • Mobile device implementation and maintenance

  • ITIL qualification would be desirable at foundation level

 

To apply for the position IT End User Support Engineer forward an up to date copy of your CV to Matthew Fielding.

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